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The Basics

To understand how VoIP works it is first essential to understand what it is. VoIP stands for Voice over Internet Protocol, which we know isn’t really helpful in expanding your knowledge, but it has been around for a long time.

Basically what VoIP does is that it turns your voice from sound into specific bits of information that the computer can sent out in packets, just like an email, message, document or anything else that you upload. This is done in the phone itself, which is why you have to have specific IP phones to use to make the system work.

You can use a regular phone, an analogue phone, with a VoIP system but you have to have an additional element, an ATA box (Analogue Terminal Adapter) that allows you to connect the old school phone to the box and then an Ethernet jack that allows you to connect the box to your internet.

As our customers will tell you this conversion is incredible fast and there is none of the lag or dropping of calls or data that was common with the first few generations of VoIP services.

Sound Quality

Today’s VoIP phone systems have crystal clear, perfect sound quality that is superior in many cases to a landline phone. In addition since they are not operating on the same system as cell phones as long as there is internet access you are going to have great call sound without any crackling, noises, static or breaking up.

Understanding how VoIP works should encourage you to check out these systems. They are usually lower cost, may offer free or very reasonable long distance, and give you the freedom to be completely mobile without having to forward calls or give out your cell phone number.

The Managed Option

A managed VoIP can be viewed as a system that is preconfigured for the business. This option is set up with a monthly charge for each phone in the company. The system generally offers unlimited minutes with basic features for the phone service. Features such as call forwarding, automated answering and other basics are a part of managed VoIP service. Though this option presents less expensive start-up investment and features a user friendly set-up, future changes to the system are all reliant upon the service, convenience and response of someone else. Businesses that don’t plan on an essential amount of growth could possibly be satisfied with the limited services offered by managed VoIP.

The Hosted Option

The customizable approach for the business phone system is found in the hosted VoIP system. This system is designed around the needs and usage habits of the business and therefore, presents more convenience and control. The ability to add additional lines during an increase in business is there as well as the option to decrease usage without penalty when things are slower or resources are limited. Hosted VoIP is attractive to most businesses because it allows them the desired flexibility in a phone system and most importantly, lower initial costs for the business as well. Every company has a plan for their business to grow and this generally means an increase in consumer or client call volumes. Hosted VoIP presents the option to handle this increase at a cost that is affordable and reasonable for the company. Business communication is essential for growth and any business that plans to expand must plan for high levels of communication with their clients or customers.

The Customer Connection

Customers are the number one priority of any successful business of service. Hosted VoIP helps to better service the customers with contemporary connectivity. This fact alone is enough to make switching to hosted VoIP an absolute must. The features and full function performance of the system is dynamic and very user friendly. Not only are the customers better served but employees are excited to learn of their remote office abilities with the introduction of the hosted VoIP. The ability to receive calls on a business line, check voicemails on the email circuit, and so much more makes employees more accessible and available to address issues as they occur. The interactivity of the web interface simplifies the tasks of administrators by allowing them to effectively manage the users of the system.

Motivate the Move

Businesses reap such significant benefits from switching to hosted VoIP that the eagerness to do so is almost unbearable. The decrease in costs but increase in flexibility and features are both tools of motivation for any growing business. The best approach when switching to the Hosted VoIP system is to make everyone involved aware of the changes and the advantages of these changes. Implement hands-on interaction that physically demonstrates the features that are associated with the new system. Make employees feel comfortable by allowing them to participate in brief training that gets them familiar and excited about the new and convenient ways they can manage their business and their clients. The growth of any business is in part reliant upon the simplicity to communicate with clients and employees. Hosted VoIP simplifies both from the moment it’s introduced to the business as a starting player.